Frequently Asked ?

Have a Question?

If you don`t find your answer here,please contact us.

Click “Login” at the top of our website, and you will see a registration interface, then click the “REGISTER” button to fill in your information.

Make sure the coupon has not expired. During the checkout process, go to your shopping cart. Enter the full promotion code and click “Apply”. You can only use one coupon code per order.

Register/Login in——Choose the products —— Add to bag——Pay for the order——Receive the order.

You can check “Size and Fit Guides” on the product page for easy reference.

It is only possible to change your order status before if the order is processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact us (within the hour) with your change/cancellation request details included.

We are only able to accept USD Dollars and EUR Euro at the moment.

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

This means min 15 days and max 50 days.

When items are shipped out, we will send notification to your registered email address. The tracking number might not be available until a few days after dispatch, we will update the tracking information once it is available.

Once you get the tracking number, you may check the item delivery status online by accessing the website of the related delivery company.Most of the cases will be USPS.

The tracking information normally appears after 2-3 working days. If a tracking number is not searchable after this period of time, there are several possible causes :

The shipping company has not yet updated the most recent delivery information on their website; the tracking code is wrong; the parcel has been delivered a long time ago and the shipping company has removed it from the the tracking code history.
We suggest you can contact us in those situations and we will provide you with your tracking number. We will contact the delivery company on your behalf and you will be informed once there is further information.

We will exchange your product if the purchased product does not match your original order. For instance, it is not the color you have ordered (perceived color differences due to your computer monitor display will not be exchanged), or the item you received does not match the style you have ordered.

Attention:
Merchandise must be returned within 30 days of receipt;
Merchandise must be unworn and unwashed;
Merchandise must have all tags, original packaging, accessories and embellishments fully intact;

To exchange or return an item please contact us.

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